Exception Notification << Freight Auditing>>
The Challenge
Shippers and manufacturers take customer service seriously – but in many organizations, customers are the first to report transportation-related service failures – even if the failure could have been predicted earlier in the process.
The CarrierPoint Solution
CarrierPoint’s ActiveTrack feature of the SelecTender module ensures that the right people are notified when something is wrong, whether it is a Dispatcher, a Customer Service rep that is responsible for a major account, or a customer. Notifications can be automatically triggered for events such as “Missed Appointment”, “Load Not Covered”, or “Delivery Confirmation not received from carrier”, as well as many others, based on user preferences.
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