FREQUENTLY ASKED QUESTIONS
General Information
Shipper FAQ
Carrier FAQ
CarrierPoint Solution FAQ
Information Systems FAQ
CARRIERS
Q. How does CarrierPoint benefit me a carrier?
Q. How is a carrier rated?
Q. How does CarrierPoint benefit me a carrier?
A. Reduced Process Costs
Streamline your business processes
Reduce the labor required to perform day-to-day operations and eliminate costly errors/rework
Improved Margins
Fill desirable lanes of traffic with freight from preferred shippers
Improve visibility to available shipments and increase opportunities for backhaul revenue
Better Decision Support
Capture data for analysis and decision support activities
Measure performance to help improve service levels
Improved Control
Allocate capacity to preferred shippers
Select from the best available freight based on shipper performance ratings
Q. How is a carrier rated?
A. Shippers provide rating feedback on carriers based on the following criteria:
- Billing Process
- On-Time Pickup
- On-Time Delivery
- Equipment Availability
- Breakage/Spillage
- Equipment Appearance and Maintenance
- Product Tracking (Response Time, Information Accuracy)
- Sales Relationship and Overall Service
(Shipment tracking information and exception reporting will automatically update timeliness of pickup/delivery ratings)
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