FREQUENTLY ASKED QUESTIONS
General Information
Shipper FAQ
Carrier FAQ
CarrierPoint Solution FAQ
Information Systems FAQ
SHIPPERS
Q. How does CarrierPoint benefit me as a shipper?
Q. I am a small shipper and do not have an Enterprise Resource Planning (ERP) or TMS System installed. How can I use your system?
Q. As a shipper, am I forced to select the lowest-costcarrier for each shipment?
Q. How is a shipper rated?
Q. How does CarrierPoint benefit me as a shipper?
A. Reduced Process Costs
- Streamline business processes
- Reduce the labor required to perform day-to-day operations and eliminate costly errors/rework
Reduced Freight Costs
- Improve backhaul opportunities for your carrier base and share in the savings
- Take advantage of "spot market" pricing opportunities for exception or "one-off" loads
Better Decision Support
- Capture data for analysis and decision support activities
- Measure performance to help improve service levels
Improved Control
- Direct business to preferred carriers
- Select the best carrier for each shipment based on carrier performance ratings
Q. I am a small shipper and do not have an Enterprise Resource Planning (ERP) or TMS System installed. How can I use your system?
A. Shippers can manually post loads to our service using a web browser and Internet connection.
Q. As a shipper, am I forced to select the lowest-costcarrier for each shipment?
A. No. Shippers can use any criteria they desire to select carriers.
Q. How is a shipper rated?
A. Carriers provide rating feedback on shippers based on the following criteria:
- Product Dimension Accuracy
- Product Weight Accuracy
- Product Classification Accuracy
- On-Time Payment
- Dock Waiting Time
- Facilities
- Last Minute Cancellations
- Frequency of Claims
- Accurate Pickup Date/Time
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