Status Tracking/Delivery Confirmation << Exception Notification>>
The Challenge
Your customers demand up-to-date, real-time shipment information. Your customer service department is expected to anticipate potential delivery failures. But the information to accomplish these goals is spotty, delayed and inaccurate.
The expense of EDI precludes 100% participation from carriers, or perhaps you don't utilize carriers that have capacity because they can't provide EDI. As a result, you may not be providing the highest level of customer service that you want to, or not using carriers that provide great service at a low price because they do not have the requisite technology in place.
The CarrierPoint Solution
CarrierPoint's status tracking and delivery confirmation feature of the SelectTender module enables shippers to provide a means for their entire carrier base to supply shipment status information, regardless of the carrier's current technological sophistication.
CarrierPoint can receive shipment information through existing EDI links or through manual entry. The system is driven by exceptions, requesting status updates and providing notification of "at-risk" shipments or allowing customer service to request specific status updates online.
Real-time shipment information is available directly to a shipper's customers or customer service department allowing the most up-to-date information to be accessible to the interested parties. The result is a higher level of customer service with the potential to use low-priced carriers enabled with new technology.
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