The best computer system in the world is useless if you don't know how to fully utilize it or if learning the system takes an inordinate amount of time. TransCore's Keypoint has earned an outstanding reputation for delivering first-rate system installation and customer support. TransCore Keypoint customers are assured of the following:

• Qualified professionals with years of transportation and computer experience guide you through the installation process and train your employees for system "go live". To resolve any questions or concerns that may arise, help is just a phone call away.
• Hot Staging the equipment means that the hardware is delivered to our facilities where it is assembled, loaded and thoroughly tested. When we arrive to train you all the hardware and software has been staged and tested to ensure that valuable training time is not wasted.
• Pre-Loading data into your new system is one of the many services we offer. Your customer, carrier, and other static files are entered into your system at our offices prior to actual onsite installation. In this manner we are able to train using real examples of your own customers and carriers.
• Training is conducted at your offices by qualified instructors. Training is tailored to your operation, on your equipment, using your data and at your pace.
• Support after the sale is where Keypoint excels. Most of your questions and concerns can be addressed immediately via access to a toll-free support number. If necessary, we have the ability to dial in via modem to analyze your problem in more detail. Most situations are resolved in a short, three-minute phone call.
• Updates and enhancements to the Keypoint system are provided at no additional charge as part of the support agreement. Future growth, changes in your business, and the industry in general are anticipated, and changes are incorporated to address your expanding processing needs. This gives you the competitive edge necessary to stay ahead with state of the art automation systems.