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FAQ for Truckersedge
What is TruckersEdge?How can TruckersEdge help my business?
How do I use TruckersEdge?
I am not able to log in.
I forgot my user name and password?
How do I change or reset my password?
How do I add an additional user on the same account?
Can I sort searches by a specific date?
What is the download file and what information does it contain?
What are TruckStop Kiosks?
How can I add an additional user?
What is TruckersEdge?
TransCore's TruckersEdge provides owner operators and small fleet owners with the load matching tools to find more and better loads.
How can TruckersEdge help my business?
Once you have found the loads you need, TruckersEdge can help you build your business with better information for planning future loads and complying with regulations.
TruckersEdge provides all of the trucking related services you need in one package:
- Advertise equipment - broadcast your available equipment in advance to get the best loads
- Load searching - search through thousands of new loads every day to find the load you need
- Advanced planning - use the TruckersEdge Load Matrix tool, a real-time summary of available loads in and out of each state, to help you plan ahead for available loads
- Credit scores - helps improve your chances of getting paid on time by letting you check the credit report of a load poster before you close the deal
- Alarm Match - TruckersEdge continues to search for you for just that right load - an alarm will ring when the right load match is found
- Easy access - more than 350 truck stop kiosks nationwide are standing ready to let you get access to TruckersEdge 24/7. You can also search for loads over the phone using our toll-free number
You can use Truckers Edge to help you:
- Find more and better loads for your truck
- Find which states have the most loads
- Post advertisement for trucks or loads
- Search for loads via the Internet 24/7
- Find brokers with good credit ratings to do business
- Find local businesses that you need - nationwide
- Get up-to-date weather reports
I am not able to log in.
There are various reasons a customer may not be able to log in.
Caps lock key is on. Make sure you are typing in lowercase letters for the user name and password.
The account is on a restricted status for late or non payment
Incorrect user name and/or password
Security Settings of IE browser
Internet connection (ISP) is down I forgot my user name and password?
Currently to get this information, you need to send your request to support@truckersedge.net Average response time during normal business hours is less than 90 minutes.
OR
Call toll free 1-866-487-8253 option 2.
How do I change or reset my password?
To change or reset your password, you need to log into Truckersedge and on the “home” page. In the box titled “Current User”, Click on the “users name”.
This will open the “profile” page and allow you to change your current password.
After typing in the new password and verify password, Click on “Submit”.
This will return you to the same page showing you the profile have been updated.
You can then log out and begin using your new password.
How do I add an additional user on the same account?
Once the record is returned, click on the link under the “code”. This will display the current list of users for this account.
Click the ‘add’ and add a username and password for the new user. ***NOTE the customer is charged a full subscription rate for the additional user.****
Can I sort searches by a specific date?
No, would be the answer. But if you look at the search results you will see that they are already sorted by “date available” if that is what the customer selected when doing the original search. The current date is listed first.
What is the download file and what information does it contain? The download files is a list of postings to the Truckersedge database.
What are TruckStop Kiosks ?
This is a system located at various locations that give a driver the ability to search for the Truckersedge website. To do this, they must be customers of TE. If not, they still have the ability to browse the web, check email, or video conference.
Each kiosk has 2 different areas. One is ‘pay per use’ and the other is ‘ad’. A TE customer may use the sites for free.
How can I add an additional user?
To add an additional user to your account you need to call Truckersedge Technical Support. Call toll free 1-866-487-8253
OR
you may send an email to support@truckersedge.net. The cost is the same as a full subscription.
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